I have been coming here for a couple years thanks to a recommendation of a friend for Anna's meticulous work and great detail with painting, design, and shape of the nails. I am a regular client who books a fill and pedicure regularly. I am a very easy going person who books plain colors and am the person who will say she likes her nails even if the color isn't the one you picked once they start painting your nails. (which with Anna never happens fyi) Certain things that would normally turn people away like the massage chairs not working, the cleanliness of high touch surface areas and the reuse of disposable tools like files and foot scrubbers or the uncomfortable gaming chairs, did not bother me because my nails always looked great when Anna would do them for me! Unfortunately the last time I went while Anna was away I had another tech do my nails and toes. It was a frustrating experience a little, and maybe its on me for not being clear. However I wasn't asking for anything outside a plain color and round nails. when I got into the pedicure chair I could tell the tech was frustrated lol and so was I but not only did she finish it in 20 mins she also was splashing water up my legs...I totally understand everyone has their days but when my services are upwards of 100$ every few weeks, I was disappointed. With the cleanliness of the salon and how the last appointment went unfortunately I wont be coming back to this salon.